If you have any questions related to ordering or returning Navon products, please refer to the information below:
Australian Orders
There are two easy ways you can order Navon products:
- Online: Browse our brain fitness solutions and click on the 'Buy Now' and 'Add to Cart' buttons to add products to your shopping basket. Click on the 'Shopping Basket' and 'Checkout' buttons to place your order online using a credit card.
- Phone: Call us toll-free at 1800 462 866 Monday through Friday, 9:00 am to 5:30 pm Australian Eastern Standard Time, to place your order by phone with a credit card.
Back to top
New Zealand Orders
There are two easy ways you can order Navon products:
- Online: Browse our brain fitness solutions and click on the 'Buy Now' and 'Add to Cart' buttons to add products to your shopping basket. Click on the 'Shopping Basket' and 'Checkout' buttons to place your order online using a credit card.
- Phone: Call us at +61 3 9510 9797 Monday through Friday, 9:00 am to 5:30 pm Australian Eastern Standard Time, to place your order by phone with a credit card.
Back to top
Payment Methods
Navon accepts the following methods of payment:
- American Express
- Visa
- MasterCard
- Personal cheques
- Money orders
- Corporate Accounts - on application
If you are paying by personal cheque or money order, we must receive your payment within ten days of the day you placed your order or your order will be cancelled. All cheque orders are subject to a seven-day hold after receipt of payment. Please be sure to write your order number on your cheque or money order.
If paying by cheque or money order, please send it to:
Navon Holdings Pty Ltd
Attn: Order Processing
P.O. Box 1290
Hawksburn, Vic 3142
Back to top
GST
Navon charges GST (10.00%) on any order shipping to an Australian address. The GST component is included in all recommended retail prices of products purchased from this website. Please note that GST applies to shipping and handling charges as well.
Back to top
Shipping / Delivery Terms
Navon uses Australia Post’s Registered Mail service for all our packaged product deliveries.
Australian Delivery Times:
- Navon will dispatch your item(s) within 2 working days of cleared funds.
- Standard Australia Post delivery times apply re their Registered Post service.
New Zealand delivery times:
- Navon will dispatch your item(s) within 2 working days of cleared funds
- Standard international delivery times apply for New Zealand customers.
Back to top
Money-Back Guarantee
Navon offers a 30-day money-back guarantee on all of our software products. In the unlikely event that your product is defective, please contact us by phone or email within 30 days from the date of purchase to obtain a replacement program at no charge. To ensure prompt and proper processing of your return or replacement, please follow the instructions below for Returns.
Back to top
Returns
All Navon software products purchased from us come with a 30-day money-back guarantee.
There is a very small percentage of software items that do not work as intended, or get damaged in transit. In the unlikely event of this happening with an item you have received, please contact us and give a full detailed description of the problem, as well as your Customer Order number.
Depending on the problem our customer service team will determine how best to resolve your problem with minimum inconvenience to you.If it is found that the item you received is faulty we will exchange it at no cost to you.
When preparing the software product for return, please be sure to pack it securely, display the order number prominently on the shipping label of the box containing the returned product, and include a note with your name, address, phone number, and the order number inside the box. Send all returned products with the order number, shipping charges prepaid, to:
Navon Holdings Pty Ltd
Attn: Returns, # (write your Customer Order number here)
P.O. Box 1290
Hawksburn, Vic 3142
We recommend that all returns be sent by traceable delivery method (e.g., recognized courier service, registered Australia Post Mail).
Back to top
Refunds
Refunds will be processed to the credit card originally used to place the order. In the event of payment by cheque or money order, a cheque will be sent via Australia Post. Your refund will be based on the price you paid for the product being returned, less shipping and handling charges. Returns that are received with a proper Customer Order number at the return address above are normally processed and refunded within 10 business days of receipt. Returns that do not follow these procedures will take longer to process.
Back to top
Security / Safe Online Shopping
Your personal information is treated with the greatest of care. Sensitive payment information such as credit card details are NEVER stored on the Internet with our system. Once you type your information, it is sent instantly, encrypted, directly to our order processing system. We employ the latest 1024-encryption technology in all areas of the site which require you to provide payment information. This is done to protect you from unauthorized use of the information you are sending to our server.
This website is registered with site identification authorities to enable your browser to confirm our security identity before any transmission is sent. With this technology, the identity of this site is automatically confirmed behind the scenes prior to the transmission of any sensitive information requested to complete an online order and ensures that your data reaches your intended target or your browser notifies you that the potential receiving site looks suspicious and should be avoided.
Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information.
Back to top
Additional Questions
For additional questions, please feel free to contact us:
- Email: You can contact our Customer Service team by visiting our contact page
- Phone: 1800 462 866 Monday through Friday 9:00 am to 5:30 pm Australian Eastern Standard Time
Back to top