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• What payment methods do you accept?

  Navon accepts the following methods of payment:

  • American Express,
  • Visa,
  • MasterCard
  • Bank transfer,
  • Personal cheque, 
  • Money order, or
  • Corporate Accounts - on application

  If you are paying by personal cheque or money order, we must receive your payment within ten days of the day you placed your order or your order will be cancelled. All cheque orders are subject to a seven-day hold after receipt of payment.

  Please be sure to write your order number on your cheque or money order.

   

  If paying by cheque or money order, please send it to:

  Navon Holdings Pty Ltd
  

  Attn: Order Processing

  P.O. Box 1290, Hawksburn

  Vic 3142

• How do I make an order from within Australia?

  There are two easy ways you can order Navon products:

  • Online: Visit our web order page  to place your order online using a credit card.
  • Phone: Call us toll-free at 1800 462 866 Monday through Friday, 9:00 am to 5:30 pm Australian Eastern Standard Time, to place your order by phone with a credit card.

• How do I make an order from within New Zealand?

  There are two easy ways you can order Navon products:

  • Online: Visit our web order page to place your order online using a credit card.
  • Phone: Call us at +61 3 9510 9797 Monday through Friday, 9:00 am to 5:30 pm Australian Eastern Standard Time, to place your order by phone with a credit card.

• What are your shipping or delivery terms?

  Navon uses Australia Post’s Registered Mail service for all our packaged product deliveries. 

  Australian Delivery Times:

  • Navon will dispatch your item(s) within 2 working days of cleared funds.
  • Standard Australia Post delivery times apply re their Registered Post service.

  New Zealand delivery times:

  • Navon will dispatch your item(s) within 2 working days of cleared funds
  • Standard international delivery times apply for New Zealand customers.

• Are the prices inclusive of GST?

  Navon charges GST (10.00%) on any order shipping to an Australian address. The GST component is included in all recommended retail prices of products purchased from this website. Please note that GST applies to shipping and handling charges as well.

• What are the details of the Money-Back Guarantee?

  Navon offers a 30-day, risk-free, money-back guarantee on all of our software products. 

  If you are unsatisfied with our software for any reason, you may return the product within 30 days from the date of purchase for a full refund, less shipping and handling charges. 

  If your product is defective, please contact us by phone or email within 30 days from the date of purchase to obtain a replacement part or program at no charge. 

  Products for which a rebate request has been submitted and processed are not eligible for a refund. 

  For more information go to the store policy section of our website.

• What do I need to do to return the product?

  Returns

  The software products purchased from us come with warranties and are fully guaranteed.

  There is a very small percentage of software items that do not work as intended, or get damaged in transit. In the unlikely event of this happening with an item you have received, please contact our Customer Service team on and give a full detailed description of the problem, as well as your Customer Order number.

  Depending on the problem our customer service team will determine how best to resolve your problem with minimum inconvenience to you.If it is found that the item you received is faulty we will exchange it at no cost to you.  

  When preparing the software product for return, please be sure to pack it securely, display the order number prominently on the shipping label of the box containing the returned product, and include a note with your name, address, phone number, and the order number inside the box. Send all returned products with the order number, shipping charges prepaid, to:

  Navon Holdings Pty Ltd
  Attn: Returns, # (write your Customer Order number here) 
  P.O. Box 1290  
  Hawksburn, Vic 3142

  We recommend that all returns be sent by traceable delivery method (e.g., recognized courier service, registered Australia Post Mail).

• And how is my money refunded?

  Refunds will be processed to the credit card originally used to place the order or, in the event of payment by check or money order, by cheque sent via Australia Post.  

  Your refund will be based on the price you paid for the product being returned, less shipping and handling charges. 

  Returns that are received with the Customer Order number at the return address above are normally processed and refunded within 10 business days of receipt. 

  Returns that do not follow these procedures will take longer to process.